Do not know if you have encountered such a situation: In the background of the WeChat public number to the Xiaobian asked a question, get not automatic response, or long-term silence. The usual back-office connection is still worthwhile, but if you ask the doctor's public number and wait under pain, it is not a pleasant experience.
In order to solve this problem, Dr. Teng Ai’s App launched the “Smart Answer†function in a new version that was recently updated.
According to the introduction, after the function is enabled, the system will automatically search the article database of the public number in the WeChat public account according to the keyword, and push the article content matching the question keyword for the user through semantic analysis and intelligent matching.
Xu Bo, Chief Operating Officer of Tencent Teng Ai, told Lei Fengwang that this function was designed to hope that doctors with public numbers could promptly respond to patient consultations and respond to patients with intelligent response functions to help patients. Get disease information in a timely manner.
"It is somewhat similar to the concept of artificial intelligence customer service, but it is still improving.†Xu Bo told Lei Fengwang that the main difficulty in smart response lies in the accuracy of matching, because the semantic analysis and matching of users' question questions need to be adequate. The sample size supports this.
As early as June 7, Dr. Teng Ai had already invited 50 well-known WeChat public accounts for functional beta, including the public numbers of domestic doctors such as Geng Honggang, Ou Yi, and Zhang Yu.
Dr. Pei Honggang, the famous pediatric surgeon expert and the author of the popular science, Dr. Drepei has opened a smart answering function. As you can see from the figure, the user raised a question about the child’s fever. If the public number cannot answer in a timely manner, it will be pushed. All issues related to the keywords "child" and "fever" in the drpei library.
Sui Honggang said at the first doctor's salon of Dr. Teng Ai on July 20th that drpeii is a public number with 230,000 fans. This feature not only facilitates fans to look up medical science articles and consultations for common diseases in children, but also for subsequent follow-ups. Offline clinics accumulate online experience.
Xu Bo said to Lei Fengwang (searching for the "Lei Feng Net" public number) that because it has a certain amount of technical accumulation, it has only taken two weeks since the start of the smart answering function. According to him, although the smart answering function is already on the line, as a start-up function, many questions about accuracy are still being adjusted. Among the technical details, Xu Bo said it was not convenient to disclose.
The smart answer function at first glance looks like a custom menu and auto reply function of the WeChat public number, but its main difference is in two places:
First of all, smart answers do not need to be set manually. Doctors do not need to manually add them one by one, which saves a lot of work.
Secondly, smart responses can analyze the semantics on their own and automatically select appropriate articles for replying. This avoids “squeaks†in which patients cannot get timely responses, and patients can freely choose different doctor public numbers to ask questions.
The smart answer also has a feature worth mentioning. Its smart matching will not only push the original push, but even the articles in the material library. It can also be matched and pushed.
Xu Bo said that the main reason for expanding the scope of the match is threefold. One is that many basic diseases knowledge is not suitable for publishing articles, but can be placed in the material library for patients to consult; Another reason is that doctors can put massive science articles in this way without being restricted by publishing restrictions; One is the interface problem.
As one of the two important products under Teng Ai Medical Strategy, Dr. Teng Ai officially announced on March 10 this year that she is committed to improving medical efficiency through Internet technology. Xu Bo emphasized that smart responses are more suitable for doctors with popular science articles and doctors who use the public number, and are only open to the qualified micro-channel public number of the medical field. Currently available for download on the App Store and the Android Market. You can contact the Teng Ai Nurse on the App to apply. As Tennessee Vice President Ding Wei said at the two conferences, Tencent Teng Ai and other Internet medical products, Tencent has two basic advantages, one is the processing capacity of big data, one is the connection and sharing represented by WeChat. ability. It is believed that this function can increase the utilization rate of medical science articles, and it can also reduce the operating pressure of doctors and the WeChat public number in the medical field.
Lei wears the public number of Lei Feng Net and focuses on sports health products and technologies. If you want to talk about your own business story, you can add Xiaobian Wechat, or send an e-mail to.
